Frequently Asked Questions

Everything you need to know about shopping with KÖNIG GALERIE.

What is the standard shipping time for international orders?

We offer worldwide shipping via premium couriers. International orders typically arrive within 5-10 business days, depending on your location and customs processing times.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for fashion items?

KÖNIG GALERIE accepts returns within 14 days of receipt. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.

How do I ensure I choose the correct size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for styling advice.

Are your products authentic and ethically sourced?

Quality and integrity are our priorities. Every item at KÖNIG GALERIE is guaranteed 100% authentic and sourced from partners who adhere to high standards of craftsmanship and ethical labor practices.